Customer Relationship Metrics is conducting this second
Workforce Management Practices study, endorsed by the SWPP.
This WFM study will provide an opportunity to benchmark your
practices and performance and will also provide industry leaders
with insights to guide improvements.
All participants who complete the study will receive the
full Study Report.
How does your approach compare to other centers? How does it
impact your overall performance? This questionnaire can be
completed in approximately 15 minutes and your information will
be saved if you need to look for an answer and come back.
Findings will be highlighted at the 2008 SWPP Annual Conference,
March 26-28, 2008, at the Opryland Hotel, in Nashville,
Tennessee.
Thank you for participating in the 2008 WFM Practices Study.
Additional appreciation is given to our Sponsors for their
commitment to positive change for the industry. I look forward
to working with all of you on this critical research.
Best regards,
Dr. Jodie Monger
The information provided in this survey will be used solely and
exclusively for the study. No individual participant data
provided will be shared or revealed to any individual or
organization. Your email address will be used only to provide
the report. This study is only for contact centers using any
WFM practices and procedures.
